Refund Policy

Last Updated: March 15, 2025

At SignalTransferNet, we're committed to transparency in our refund process. This policy outlines our approach to refunds for our cost management services and educational programs, ensuring you understand your rights and our procedures before making any commitments.

Refund Eligibility Requirements

Standard Eligibility Criteria

  • Refund requests must be submitted within 14 days of initial service commencement
  • Educational program refunds are available within 30 days of program enrollment
  • Services must not have been substantially utilized or completed
  • All original documentation and access credentials must be returned
  • Account must be in good standing with no outstanding obligations

Non-Refundable Services

Certain services and fees are non-refundable once delivered or accessed:

  • Completed consultation sessions and advisory services
  • Downloaded educational materials and resources
  • Custom analysis reports that have been delivered
  • Administrative and processing fees
  • Services used beyond the specified trial or evaluation period

Important Considerations

Refund eligibility depends on individual circumstances and service usage. We evaluate each request based on the specific situation and service delivery status. Some customized services may have different refund terms based on the resources invested.

Refund Process and Timeline

How to Request a Refund

1
Submit Request

Contact our support team via email or phone with your refund request and relevant details

2
Review Process

We'll review your request within 3-5 business days and may request additional information

3
Decision Notice

You'll receive written notification of our decision within 7 business days

4
Processing

Approved refunds are processed within 10-14 business days to your original payment method

Required Information

To process your refund request efficiently, please provide:

  • Your full name and contact information
  • Service agreement or enrollment confirmation number
  • Original payment method details
  • Specific reason for the refund request
  • Any relevant supporting documentation
7-14

Standard Processing Time

Most refunds are processed within 7-14 business days once approved. The exact timing may vary depending on your payment method and financial institution processing times.

Payment Method Specific Information

Credit Card Refunds

Refunds to credit cards typically appear within 5-10 business days after processing. The refund will show on your statement from the same merchant name as the original charge.

Bank Transfer Refunds

For payments made via bank transfer, refunds may take 7-14 business days to appear in your account. We'll need your current banking details to process these refunds.

Digital Payment Refunds

Refunds to digital payment platforms usually process within 3-7 business days. You'll receive confirmation once the refund has been initiated.

Currency and Exchange Rates

Refunds are processed in the original payment currency. If exchange rates have changed since your original payment, the refunded amount may differ slightly due to currency conversion fees imposed by financial institutions.

Special Circumstances

Partial Refunds

In some cases, partial refunds may be appropriate based on service usage or completion status. We calculate partial refunds based on the proportion of services delivered or accessed.

Service Modifications

If you're not satisfied with your current service, we may offer modifications or alternative solutions before considering a refund. Our team can discuss available options that might better meet your needs.

Technical Issues

If technical problems prevent you from accessing or using our services, we'll work to resolve these issues first. Refunds for technical issues are considered when problems cannot be resolved within a reasonable timeframe.

24h

Emergency Situations

For urgent refund requests due to emergency circumstances, contact us immediately. We prioritize these cases and aim to provide a response within 24 hours.

Questions About Our Refund Policy?

Our team is here to help clarify any aspects of our refund policy and assist with your specific situation.

Email Support help@signaltransfernet.com
Phone Support +65 6842 1006
Business Hours Monday - Friday, 9:00 AM - 6:00 PM SGT